Maintain a good technical understanding of the Inspired Gaming product base. Efficiently diagnose, repair & escalate service incidents logged into the remote support queue in accordance with customer SLA agreements. Work on own initiative, identifying priorities, trouble shooting/fault finding & a strong team ethic.
Managing, updating & developing Harlech Foodservice's online marketing, which included 3 websites, 14 social media accounts and Google Analytics. I would often design point of sale materials such as new products and sales. I also designed and printed menu's for Harlech Foodservice customers (restaurants, hotels, pubs).
Working the bar on my own initiative. Serving customers drinks, take food orders and answer any questions on the history and attractions of Beddgelert. I would also check residents into the hotel and show them to their rooms, change the alcohol kegs when finished, clean the bar and the alcohol lines, and order stock weekly.
Updating Pure Vans' database with new and previous customers for digital marketing purposes. Using Mailchimp to set up a new online newsletter. The first newsletter was sent out to over a thousand people, promoting Pure Vans' latest offers. This led to improved sales and business to business development.
Managing, updating and developing the new online shop 'The Exhibition Store'. Regular duties involved SEO marketing, social media marketing, designing point of sale materials & customer service via telephone, E-Mail and live chat. I also managed Google Adwords (PPC), which involved working with a monthly budget.
Photographing products such as clothing and accessories, then use Adobe Photoshop to enhance each image. I would also design promotional banners for the Kiwi Sports home page, write product descriptions and provide online customer service through E-Mail or social media.
Face-to-face customer service, selling brochure guides, food, drinks and answering any questions about the companies history, or the journey from Caernarfon to Porthmadog. I would also on some occasions act as team leader, which involved staff responsibilities and cashier balancing.
A member of the art department, working tight deadlines, in a fast paced environment and at numerous locations. A days work involved preparing each set for filming, helping the film and sound crew when their equipment, shopping for props and designing fake documents to use on set.
3 years studying Multimedia Technology at the University of Chester. A course that included a number of media subjects, including Web Design / Developing, Mobile App / Game Development, Film & Audio Recording / Editing, E-Learning and more. Example of work available on request.
Art: (B), Information Technology: (C), Design & Technology: (D).
Information Technology: (A), Graphics: (B), Art: (C), Welsh Language: (C), Welsh Literature: (C), English Language: (C), Mathematics: (C), Science: (CC).
Recently started blogging on Wordpress; mainly to improve my knowledge on PHP, which I am now comftable with. Created my first Wordpress template this year.
Also a good working knowledge on Twitter Bootstrap - The world's most popular mobile-first and responsive front-end framework, which I've been using for years.
Good working knowledge on Adobe Photoshop & Dreamweaver. I also used a number of different Adobe software at University, including Adobe Flash, Director and Premiere Pro.
No problem with Microsoft Office; Word, Publisher, Excel and Powerpoint in particular. I also used Microsoft Expression Web at university and Microsoft Access at school.