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Rhys Britton

Remote Support Engineer

Work Experience

Inpired Gaming

Inspired Gaming Remote Support Engineer

March 2016 - Present

Maintain a good technical understanding of the Inspired Gaming product base. Efficiently diagnose, repair & escalate service incidents logged into the remote support queue in accordance with customer SLA agreements. Work on own initiative, identifying priorities, trouble shooting/fault finding & a strong team ethic.

  • Problem Solving
  • Fault Finding
  • Flexibility
  • IT
Harlech Foodservice

Harlech Foodservice Online Marketing Assistant

February 2015 - December 2015

Managing, updating & developing Harlech Foodservice's online marketing, which included 3 websites, 14 social media accounts and Google Analytics. I would often design point of sale materials such as new products and sales. I also designed and printed menu's for Harlech Foodservice customers (restaurants, hotels, pubs).

  • Digital Marketing
  • B2B Marketing
  • Designing
  • Website Managing
Prince LLewelyn Hotel

Prince Llewelyn Hotel Bar Staff

April 2014 - January 2015

Working the bar on my own initiative. Serving customers drinks, take food orders and answer any questions on the history and attractions of Beddgelert. I would also check residents into the hotel and show them to their rooms, change the alcohol kegs when finished, clean the bar and the alcohol lines, and order stock weekly.

  • Customer Service
  • Stock Managment
  • Flexbility
  • EPOS Systems
Pure Vans

Pure Vans Digital Marketing

February 2014

Updating Pure Vans' database with new and previous customers for digital marketing purposes. Using Mailchimp to set up a new online newsletter. The first newsletter was sent out to over a thousand people, promoting Pure Vans' latest offers. This led to improved sales and business to business development.

  • Digital Marketing
  • Data Entry
The Stand People

The Stand People Online Sales Coordinator

June 2013 - January 2014

Managing, updating and developing the new online shop 'The Exhibition Store'. Regular duties involved SEO marketing, social media marketing, designing point of sale materials & customer service via telephone, E-Mail and live chat. I also managed Google Adwords (PPC), which involved working with a monthly budget.

  • Digital Marketing
  • PPC
  • Designing
  • Website Managing
Kiwi Sports

Kiwi Sports Digital Marketing Assistant

April 2013 - May 2013

Photographing products such as clothing and accessories, then use Adobe Photoshop to enhance each image. I would also design promotional banners for the Kiwi Sports home page, write product descriptions and provide online customer service through E-Mail or social media.

  • Digital Marketing
  • Designing
  • B2C Marketing
Ffestiniog & Welsh Highland Railway

Welsh Highland Railway Steward

April 2012 - November 2012

Face-to-face customer service, selling brochure guides, food, drinks and answering any questions about the companies history, or the journey from Caernarfon to Porthmadog. I would also on some occasions act as team leader, which involved staff responsibilities and cashier balancing.

  • Customer Service
  • Presentation
  • Team Work
  • Numeracy
Rownd a Rownd

Rownd a Rownd Runner

July 2011 - December 2011

A member of the art department, working tight deadlines, in a fast paced environment and at numerous locations. A days work involved preparing each set for filming, helping the film and sound crew when their equipment, shopping for props and designing fake documents to use on set.

  • Flexibility
  • Team Work
  • Problem Solving

Education

University Of Chester

University Of Chester Multimedia Technology

2008 - 2011

3 years studying Multimedia Technology at the University of Chester. A course that included a number of media subjects, including Web Design / Developing, Mobile App / Game Development, Film & Audio Recording / Editing, E-Learning and more. Example of work available on request.

Ysgol Dyffryn Nantlle

Ysgol Dyffryn Nantlle 3 A-Levels & 9 GCSE's

2006 - 2008

Art: (B), Information Technology: (C), Design & Technology: (D).

Information Technology: (A), Graphics: (B), Art: (C), Welsh Language: (C), Welsh Literature: (C), English Language: (C), Mathematics: (C), Science: (CC).

Skills

HTML, CSS & Java Script

HTML, CSS & Java Script

Always working on improving my web design & development skills. I have a good working knowledge on HTML, CSS & Javascript (jQuery). Which I first learned at university.

PHP

PHP & Wordpress

Recently started blogging on Wordpress; mainly to improve my knowledge on PHP, which I am now comftable with. Created my first Wordpress template this year.

Twitter Bootstrap

Twitter Bootstrap

Also a good working knowledge on Twitter Bootstrap - The world's most popular mobile-first and responsive front-end framework, which I've been using for years.

Adobe

Adobe Software

Good working knowledge on Adobe Photoshop & Dreamweaver. I also used a number of different Adobe software at University, including Adobe Flash, Director and Premiere Pro.

Microsoft

Microsoft Software

No problem with Microsoft Office; Word, Publisher, Excel and Powerpoint in particular. I also used Microsoft Expression Web at university and Microsoft Access at school.

Wales Flag

Other

  • Languages: My first language is Cymraeg (Welsh)
  • Driving: Full, clean driving licence with own vehicle
  • Music: Can play the drums, guitar & bass
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